SHIPPING AND RETURNS
Shipping Policy
At The Highland Shop, we are committed to providing the best possible shipping experience to our customers. We offer a variety of shipping methods to choose from, including standard, expedited, and overnight shipping. Our shipping costs are calculated based on the weight and size of your order, and we always use the most cost-effective and reliable carriers. We take great care in packaging your order to ensure that it arrives in perfect condition. All fragile items are wrapped and padded with extra care to prevent damage during transportation. If you have any questions about our shipping methods or costs, please do not hesitate to contact us.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from The Highland Shop. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy. You have 14 days from the date of purchase to return or exchange any item that is unused, undamaged, and in its original packaging. To initiate a return or exchange, please contact our customer service team. We will guide you through the process. Once we receive your returned item, we will inspect it to ensure that it meets our return policy requirements. If everything is in order, we will issue a refund or exchange your item for a different one, depending on your preference.